Sales & Customer Service Coordinator

Our client, an equipment supplier, has asked Paul Melanson of Lock Search Group to assist them their search for a Sales & Customer Service Coordinator to join their team in Atlantic Canada 

Responsibilities:

  • Provide customer service and support for equipment problems, equipment parts and technical service
  • Team up with various departments and personnel to address issues from customers (i.e. shipping parts, price quotes, and returns)
  • Enter service work and parts orders through the system
  • Coordinate schedule between customers and service technicians to set up or fix equipment based on priority; ensure parts are available on time for technicians to perform service work
  • Dispatch important information to service technician to ensure efficiency and accuracy
  • Perform documentation for return merchandize authorization
  • Provide sales support for Territory Managers in Atlantic Canada
  • Manage sales demos with Territory Managers for Halifax showroom; ensure equipment and supplies in showroom are in good working order; conduct cleaning and maintenance for equipment as required
  • Drum up new business and services by following up on service quotes and return calls.

 Required Qualifications:

  • Post-secondary diploma in Business or related field with 2+ yrs experience in sales support or customer service
  • Excellent interpersonal skills to provide great customer service for clients and uphold a positive working relationship with colleagues
  • Exceptional problem solving and time management skills
  • Proven ability to work alone and as part of a team
  • Proficiency with Microsoft Office suites; experience with customer service software preferred
  • Bilingual in English and French is preferred

If you are interested in this opportunity, please submit your resume to Paul Melanson using the "Apply" button. You may also forward your resume to pmelanson@locksearchgroup.com. Please note that while we thank all applicants, only those seriously considered will be contacted.

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